Refund of Donations
Our policy lasts 7 days. If within 7 days you would like to cancel the donation eMandate, you can do so from our website. Once the eMandate deduction has been started and since your bank transfers the fund automatically, unfortunately we can’t offer you a refund.
To be eligible for a refund, you must cancel the eMandate request from our website before 5th of first deduction which happen from the next month since your approval of eMandate.
Please do not send your request other than the website, It is completely automated process.
An approval might be required and granted manually, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.